Frequently Asked Questions
How Long Will My Order Take?
Most orders will be processed within 1-3 business days of your purchase. After it's shipped out, average delivery times are 2-5 business days, depending on your location. There may be some delays when there is a sudden, large influx of orders. If it's an international order, most packages arrive within two or three weeks, though it can take from four to six based upon how your country handles those packages.
Why Hasn’t My Order Shipped Out in the Standard Time?
There may be some delays when there is a sudden, large influx of orders. Also, be sure to double-check the product description -- was your purchase for a pre-order? Some of our top designs sell out faster than we can make them, so this can add a few days to your order's processing time.
Why Hasn’t My Tracking Information Updated?
Some shipping providers don't offer real-time tracking information -- they might delay updating the tracking locations by several days. Rest assured, your package is still on its way to you and probably further along than it looks.
Do You Ship Worldwide?
Most of our products can be shipped anywhere in the world!
I Accidentally Put the Wrong Shipping Address on My Order, What Do I Do?
We process our orders very quickly. Sometimes, an order will be packaged minutes after it has been placed. If you gave us an incorrect shipping address it’s very important that you send us an e-mail us at support@deadflower.store as quickly as possible with your order number, with the incorrect shipping address and the shipping address that you would like it changed to. There’s no guarantee that we’ll be able to switch out the address before the package leaves our hands, but we’ll try our best.
How do I determine my size?
Please see our size carts found on each product page to accurately chose the right size.
Can I cancel my order after it's been placed?
We process orders very quickly, please email support@deadflower.store as quickly as possible in order to ensure a any delays. If order is shipped before cancellation is requested, the order will then need to be classified as a return and will need to follow the rules laid out by our return policy found here: Return Policy
What if I received and damaged or incorrect item?
Please email us at support@deadflower.store with your order number and with the description of the product received. We are very sorry for the inconvenience, once return has come to a close we will offer compensation depending on the effected orders size.
My order never arrived, what do I do?
If you order has has no tracking update in over a month we will offer aa full refund on the order. We apologize for this misfortunate event. Please email us at support@deadflower.store for further details.
On my bank statement I saw a charge by "La Luz LLC" what is this?
This website is owned and operated by La Luz LLC doing business as Dead Flower Store, We are the same business and we can assure you that it is safe. If you have any additional questions about this please email us at support@deadflower.store for further details.